Customer Testimonials
Easy to work with they did a good job with my truck I trust ford for good service
Was a good experience. Wall time was what I expected. They did not clean inside windshield, I requested..
Steve was as friendly and helpful as always. Would recommend. Couldn't be happier with the result.
Rick B solved my problem easily and quickly. GM Scott Kidd was also extremely helpful.
Tire price match Made appoint to get tires placed. Kyle was very swift in price match and follow up
Informed, timely and kind! Efficient in informing me about my track board motors, my FP $, and next appt
Professional but I didn't get a call that my car was not ready and when I showed up, that's when I found out
Purchased a used car for my daughter and couldn't have been happier with my experience. Ryan Clark was very patient and even brought other cars for us to look at from other lots. My daughter loves her new car and I would highly recommend Classic Ford in Mentor.
Great service and large facilities for big trucks. Ron is great! Will be back soon
Service failed to complete installation of underbely hard fiber shield, but indicated it had been done. Followed up next day and took car in for installation missed the previous day.
Great experience with fleet leasing a new van for our management company. Eric made things super easy!
Great service, fixed everything that was wrong with my truck. Notification of what needed to be done was a little slow and I had to keep calling them and asking questions about what need to be done.
Was treated very well by Service Advisors Scott Cousineau, Kyle Gross, and appreciated the work done by tech Isaiah McClain - they all took care of our issue and we are very pleased!
They are Top Shelf, I have been dealing with Classic for many years .Good people Good service!!
Everyone was very efficient. The entire process went smoothly and it was a good experience.
Everyone was very professional and friendly. They went above my expectations! I am very pleased with my vehicle.
They are the most attractive people in the automobile industry. They also smell really, really good.
Always professional and quick to respond to all maintenance requirements for many years of ford vehicles
Great service. Quick turnaround. All the employees are friendly. Would recommend to other family and friends.
Very friendly staff and my salesman was very helpful and went above and beyond to find what we were looking for
It has always been wonderful I will always go back to Classic Ford Thank you
Easy to schedule Valet service was an unexpected bonus since I was trying to get ready to go out of town; time saved was very helpful
I had a great experience with Matt and Luke - they were helpful and answered all my questions and concerns
dropped off car on Oct 27 for a recall appointment. Called later in afternoon to check on statis on repair. Told we would be called when finished. No call. Called back on the 28th. to check on repair. Told it was ready. Went to pick up and were told it was not ready. The parts were not in and told would be called when parts available.
After making a 7am appointment two weeks in advance, I waited over 8 hours for a diagnosis. Tech told me about a bunch of stuff that I didn’t ask about, and didn’t provide a quote to simply fix the issue I reported. Service manager couldn’t email me any info despite trying multiple email addresses, and only provided updates when I asked for them.
Very happy with the quality of service that was received, repair came in less the what was expected.
I I was taken care of quickly. The part that was needed was not in stock. I’ll return when it comes in, very satisfied with evaluation
The Service Department was very efficient and Josiah was friendly and kept me informed with updates on my vehicle.
Unless your truck throws a code, your service department can’t fix anything. when I brought my truck in with ice cold air coming out of one vent and extreme heat coming out of the other side. The one service man was rude and stated I didn’t know to work the heating system or dual. I have a f- 150 with the same system. It took me 3 times bringing it in before they finally figured out the wiring was backwards from the factory. NOT me. Currently having another issue, however no codes are being thrown for my stuttering engine. So ... Read More DealerRater - Oct 30, 2026
The wait time was ridiculous! I had an appointment for 9:30 for a simple oil change. I didn't leave until almost 11:30. I told them not to wash my car. They washed it and hit the mirror. When I got to my vehicle, it was folded the wrong way back. Why make an appointment if you make everyone wait that long!
Communication and service were excellent!video with the technician was detailed and very informative, thanks.
Classic ford mentor completed work on my vehicle. Appreciate working with Ron lang and no issues since service was completed
Great customer service, fantastic group of people just trying to help get you the best deal!
Everyone was very kind and friendly. My initial service was pretty quick. My vehicle received minor cosmetic damage during the service, but after bringing up my concerns to Classic Ford, they quickly got my vehicle back at the service center and repaired the cosmetic damage. I was initially frustrated the my vehicle received unnecessary cosmetic damage during the service, but I was very pleased with Classic Ford's commitment to take care of my vehicle after the fact and make things right. It was a pleasure working with Steven L. I highly recommend him as a Service Advisor.
I found both sales managers Kevin and Matt very helpful with the two purchases. Mike Farmer was excellent to work with and I will definitely come back in the future for more vehicles. Considering I live an hour and a half from Classic Ford, that should demonstrate my happiness with everyone. The finance guy, Dan, was easy to deal with as well. Thank you, Robert
Everything related to my car maintenance was fantastic! The people I dealt with were courteous and professional!
I was told that I had two recalls. After a long wait that they could not fix the recall on the rear camera. No reason was given.
Everyone (both RJ's) and the rest of the the employees were very kind and friendly. Nobody was pushy which we loved. Ultimately we got the car we went there for at a fair price.
Visits to the Service department are due to recalls of my vehicle. Ford has provided a loaner car during for these visits which has minimize my inconvenience of being without a vehicle. The Service team completed the work that was scheduled, however, the time frame was longer than anticipated. Even though it was scheduled weeks out, the department was over booked with other jobs which delayed my vehicle getting completed in a timely manner.
Kept us informed on progress. Kept to have it done on time. Called as promised
Excellent The Explorer has not run that well since I have owned, simply amazing. Thank you.
Kyle was very helpful explaining what needed to be done and keeping me informed on price. Called again to explain what was done and the final cost! Very cordial and respectful! Appreciate all his knowledge and helpfulness!
Great Sales team and Service team. I am a Ford lover!!! Amen!!! Matt, Brandon and Josiah are A team!!!
I've been a Classic Ford customer for at least 19.years and have always come away satisfied. I've come to expect being able to trust and rely upon them.
Scott, Kidd and Steve in service are the best. They take great care of me and I always do a wonderful job
Wonderful.. took care of the issues with no problems. Delivered my Car when it was all fixed since I had no way to get it
Logan was incredibly helpful and helped make the process of getting a car so simple. Everyone at the dealership greeted us and were so friendly and accommodating.
Easy and professional Timely, considerate, friendly, concerned, punctual, great customer service Respectful of property and above and beyond
Very professional and courteous. That's it Thank you for your services Thank you very much
Very poor communication during the week that they had my car in the shop. I had to initiate calling multiple times in order to get updates on my Car status
Great salesman very knowledgeable. Made ease of the sale less stressful. All involved were very helpful
Always have good service and good communication at the dealership. Excellent customer service! Would recommend.
all went very smooth . car was picked up and returned, which was a big help, since that is our only car and we could not wait. Olivia in the service department was very helpful and extremely courteous.
The general manager did an excellent job having the issues with my car addressed. The original customer service person did not seem concerned about letting me know what is wrong with my vehicle, despite the fact that I let him know that I was leaving out of town by the end of the week.
Dealership is great, always answers my questions. Always happy with the service and the tech who helps me.
As always, great job by all the staff involved. Love the valet services that is provided. Helps me out a great deal.
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They always answer my question and they are very helpful.and friendly people they follow up with their customers.
Good efficient service with friendly workers. The waiting area is pretty nice and the coffee is good.
Their service department addressed my issue in a prompt and professional manner. I was satisfied with their service.
Dealership was easy to work with and carried out their work promptly without any issuesefficiently i
As always, things went very well. Wish to especially thank Josiah Cooper (with an unexpected family emergency on my part, he was instrumental in getting the maintenance checkup done as quickly as possible); the gentleman who helped me as I was leaving; and, the technicians who serviced my vehicle. On a side note, I appreciate how clean and well-maintained the waiting area, including the rest room, are. Your professional care is why I drive from Avon Lake to Ford Classic in Mentor. Thank you.
I had an issue with a tire on a work trip from PA to OH. Stopped in at Classic Ford and the whole staff was wonderful to deal with Rick B was awesome. Coming from a Ford store in PA that is very disorganized this was a breath of fresh air. Thank you.
Went there for a basic simple oil change and they over filled the oil and it caused my car to stall and blow smoke out of the exhaust. I immediately went back and they fixed the issue and gave me 75% off. Still not happy that it took 2.5 hours out of my life but it is what it is I guess
Ahead of time, I would have liked a better price breakdown of the cost of the services performed. I could have saved a few hundred dollars if I had done some of the service myself.
This time I worked with Kyle and the staff to get a beautiful new set of Michelin's (they said I needed them, abd they were right!), and they even returned my vehicle to me, spotless! Thanks, folks!!
Mobile service was on time. Technician Chris wasn't able to program the new key fob, he called his service manager. HE couldn't really help either. After an hour, I went to the Owner's manual for my 2017 Escape Titanium; found the specific page that the technician needed, showed it to Chris. We moved the new key fob to the correct spot in the car, the programming happened instantly. Chris tried his best & reached out right away to his manager. The manager wasn't as much help as he could have been, apparently he didn't consult any ... Read More DealerRater - Oct 15, 2026
Good service. Work completed while we waited. All my questions were answered. Thanks for doing a good job while I waited. Coffee was good also
Appreciate the friendly and thorough service. My car was ready in a reasonable timeframe with everything completed.
Clean and efficient, good people that listen to what I was telling them about my wants and needs
EXCELLENT SERVICE. WONDERFUL UNDERSTANDING PEOPLE. NO ISSUES OR WAITING. VERY HELPFUL AND PROFESSIONAL. GREAT DEALERSHIP
They performed quality work in a timely manner and made sure to keep me up to date with the progress of my vehicle. Will definitely keep using them.
Classic Ford Mentor provides excellent service, consistently delivering prompt, communicative, and friendly support. Josiah has assisted me twice; he ranks among the finest service representatives I have encountered during 14 years of leasing.
I’ve been going to this dealership for well over 25 years. They have always been very accommodating and very helpful and truly try to do their best to get me up and on the road as soon as possible because I’m Self-Employed. My truck is an extension of my tools that I used for my business. Thank you to Rick, service manager, Tom, and all the staff on getting me in and out the door and getting me back on the road.. Thank you, Ray
Everything was good-wait time was reasonable. Everyone was friendly and professional. Appreciated the car wash.
AJ was great in finding us just the right vehicle, which he had to source! Friendly, helpful, everything you want in a salesperson for such an important purchase! Even the dealership and finance managers (Kevin and Dan) were enjoyable! We're very pleased with the entire experience! Good team in Mentor, OH!
Service was done promptly and efficiently. I am just adding these words to meet the minimum requirements.
Wait time was as expected and waiting area was comfortable appreciated that car was run thru the carwash
dropped my car off in the morning, because they said it was going to take all day. service calls me at 2:40 and says i can come pick up my car anytime before 3. so i say um its 2:40, the service guy responds back with "oh, are you not close?" i was not, so they wanted me to drop everything i was doing, inconvenience my ride to drop me off, and rush over there? why couldn't they call me like an hour before 3 and let me know that? i called back and said instead can i just pay over ... Read More DealerRater - Oct 9, 2026
Great communication during the whole process, assessed my needs and requests and accomplished them within 30 hours.
The team at Classic is great. The service desk is always kind courteous and helpful. The videos of the maintenance on the car is super helpful. Great team, great service.
everyone was very kind and professional. The driver for our ride to and from home was also great.
They do a good job generally, when it comes to getting work done in a timely manner
I always use Classic service for my vehicles!! Ron Laing takes good care of me.i will be back!! Thanks
Everything was just as I expected. Waiting area is comfortable, area was clean. It was quiet too
I am generally pleased with the service I have received over the years for two cars. When there was one hiccup in the past, the dealership made it right. I am still waiting to hear back from Josiah as to a second issue, not with the repair done but from damage to the driver's seat by dealership personnel.
I use Classic Ford for most of our fleet vehicle maintenance. They do a fantastic job for us. great communication and quality service. I recently had my Lincoln MKC in for new tires and an alignment and it went fantastic. I worked with Rick, Tom and Ron and they were great.
I cannot say enough good things about my experience purchasing a truck here—the entire team went above and beyond from start to finish!
My salesman, Brandon, was exceptional. His communication throughout the entire process was top-notch. I was dealing with a tricky situation waiting for my previous truck (which had been declared a total loss by insurance) to be paid off through GAP and insurance coverage, and the dealership was incredibly accommodating and patient, holding the truck for me until everything was finalized. When delivery day arrived, Brandon took the time to do a thorough walkthrough of every single ... Read More DealerRater - Oct 5, 2026
they took great of me other than they took good care of me thank you
Great service, neat and tidy, always prompt. Easy to get an appointment. Price is fair
Very fast and friendly service when checking in. Steve sent me a text so that if I had any questions or concerns I could let him know. And I’m glad he did because I have a mobility scooter lift on the back of my vehicle and it can’t go in the car wash. I was able to text him and when I got there to pickup my vehicle there was a NO wash paper on my dash. Great customer service.
Wonderful staff went above and beyond to help me when my transmission went bad at under 40000 miles! Josiah is great at his job.
Very good experience, Bill C, Todd, and the staff were great to work with. Highly recommend
Great service and great place for maintenance on your vehicle. Would highly recommend for service on your vehicle.
I do not want to leave a message in this section. thank you I appreciate you understanding.
Got me a great deal on a 2024 Mach E. Also gave me fair value on my trade-in. Car salesman was awesome!
I had a very bad experience. Dropped off my car on a Thursday evening and did not get it back until Monday evening for a simple battery. I was told keeping until Tuesday until I indicated my displeasure. Then found out a porter hit my car and they had to fix a dent. I should have been notified and given the option to see it and determine who would fix it.
Knowledgeable, friendly, helps customer through the decision process, builds long term loyalty I'll be back
They have been great with us.We have purchased a few vehicles from them and had a few different services done there! Great staff!!
Sales person worked hard to fill my needs. Nothing more to say.xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xx
