Customer Testimonials
I had a very bad experience. Dropped off my car on a Thursday evening and did not get it back until Monday evening for a simple battery. I was told keeping until Tuesday until I indicated my displeasure. Then found out a porter hit my car and they had to fix a dent. I should have been notified and given the option to see it and determine who would fix it.
Knowledgeable, friendly, helps customer through the decision process, builds long term loyalty I'll be back
They have been great with us.We have purchased a few vehicles from them and had a few different services done there! Great staff!!
Sales person worked hard to fill my needs. Nothing more to say.xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xx
Pick up and drop off of my vehicle was fast and easy. The car porter who performed this service was excellent. The repairs made were also done quickly and everything was explained in a video by the mechanic. The manager who organized everything was also very good and provided great communication. Good job by everyone.
Great personnel, very personable. Patient and informative. Scott Kidd and Kareem are great people to work with.
I’ve had a really good experience at Classic Ford . Everyone I’ve dealt with has been friendly, helpful, and professional. They made things easy and treated me with respect. I really appreciate the great customer service and would definitely recommend them to anyone looking for a Ford dealership.
Friendly people, quick service, and overall quality. However I was not informed that my vehicle was completed and had to go ask about it myself.
Steve let me know every step in the process I think he has been employed at Classic since he was 14!
Excellent service and staff. With the exception of part availability on the original call, no other issues
This was an exceptional experience that was handled by experienced knowledgeable professionals who care about delivering quality service and workmanship. Our car was treated like it was their own. Our expectations were high and this team exceeded them !! OUTSTANDING.
2 nd vehicle 24 months. They always make my expectations work. Great job and shout out to finance.
Both Ron and Matt take care of all our needs and continue to keep looking for the issue we have with our F250 that keeps shutting off and the heat comes on al by itself.
Always get you in quick and do a really good job. Customer service is top notch!
Service was good and done in the time allotted. Kyle kept us informed and was very courteous.
It is by far the best dealership to work with. You are treated more than just a customer.
Bought my first Bronco Sport here but after someone decided to drive into it bought my 2nd one from another dealer. But really like the service department here.
I have had routine maintenance done there 2 times. Both times from check in to picking up was run very smoothly. The employees are very professional and make you feel comfortable
Mentor Classic Ford was always good to us and the Expedition. We will miss hearing Tom ask How's the Expedition doing? Sadly she was totaled the day after we had her in for her last service by another driver not paying attention. He ran a stop sign and pulled out in front of her. She hit him at 45 mph and was left undrivable and unrepairable. Most of her passengers were unharmed. . Sadly due to poor acv we received from State Farm. We won't be able to afford a dealership replacement. But we highly recommend the team at Mentor ... Read More DealerRater - Sep 19, 2026
As always…..top-notch service. Fast and efficient. Comfortable waiting room adjacent to the showroom.
The best dealership to go to! Olivia is the best advisor out there! Highly recommend
Service was great! People were very pleasant. Service tech was good. Wonderful customer service . Thank you!
This is my third truck I’ve gotten from Brandon. Top notch service all the way around.
Classic Ford always provides excellent service. The customer service in the service department is fantastic and they manage expectations well. Very well run group!
Service was outstanding at a great price. Staff was super friendly and very efficient. Highly recommend.
Everyone has always been so friendly and professional. My appointments are always on time and service is provided in a timely fashion as well.
Ron was a great help with the initial intake of my vehicle and kept my updated on the repairs.
Service associates were very nice. My truck was not washed when I came to pick it up. The keys were left on the front seat with the windows down.
Very pleasant atmosphere, friendly staff and service rep who take care of me. The service was quick and efficient.
Easy on line scheduling, attentive service, work completed in timely fashion. And met with salesman for future purchase.
I'm at the point I probably will not return to Classic for service. I recently bought new tires for my F350. First, the wrong size was ordered. When the right size was installed I noticed just after leaving the dealership they were not the tires I ordered. I've had service issues in the past where my steering wheel was crooked and it took multiple visits for a fix. Just not worth the time when there are so many other service options.
came in for a wiper replacement and they also did my recall without an appointment
Sales and service are always top notch, always understanding of the customers needs and wants.
My issue was solved within 24 hours. Their mobile service arrived promptly and completed the job without me having to leave my house.
Exceptional service department with professional technicians. Important to be greeted by smiling people who appreciate your business.
Very friendly and service oriented. Quickly turned around service of the car and sent video of work.
Professionals and efficient, I love the video and reviews of the repairs. Up coming information was very helpful.
They always take care of business. This is my second vehicle I bought from Classic Ford. I expect them to take care of me and my vehicle and they do they go the extra mile to make sure I’m happy.
They have a great team and always great service. I'd recommend their service to any business with fleet vehicles that need maintained.
No issues. Everything went as planned. The pick up and delivery of the vehicle and the work was done on time and at expected cost.
Everyone involved in the process was friendly and helpful. I highly recommend Classic Ford Mentor!
Used car manager and salesman both experts on all aspects of the car business. They were able to answer all of my husband's questions.
Always great service when my vehicle is there Steve was great at keeping me advised of work to be done
Got in same day for app for oil change, waited and was done quickly wasout before you knew it. Great service !
No one showed for 1st appointment. Someone was supposed to call to reschedule and I didn't receive call.
This survey is not very good. Don't show all the options and I can't fill it out right now.
I’ve bought many cars ,truck and jeeps from Classic over the years, I’ve gotten good deals and been treated well.
Very pleased with the pleasant and professional service we received purchasing our new vehicle. We would absolutely recommend this dealership to anyone looking for a new vehicle.
AJ was great. Great salesman. More businesses should have employees like him. Very helpful and knowledgeable. Dan was great also. The process of purchasing took a while, and Dan was upbeat and great through the whole financial process.
From start to finish very professional, I was happy with the introduction of the vehicle that I purchased. My salesperson went over everything thoroughly. I couldn't ask for swiss starts or something. I mean, you don't think it's going to have any impact or
No pressure sales, they gave me ample time to make my decisions.
I was treated very professionally and my service was exceptional. Highly recommend this dealership. I will look to upgrade my mustang through them.
No high pressure sales which we greatly appreciate! Todd and Justin were so easy to work with.
Great experience every time. Staff is friendly, professional, and makes the whole process quick and easy. Highly recommend!
Scott is an amazing man that works miracles when needed. The service was on point and fixed my diesel faster than expected
The recent software update was performed in my driveway saving me time as I was in the middle of landscaping. Very convenient.
Ron, my service rep, has been great. He always keeps me advised and up to date on everything
Service performed on schedule. No upsell Informative staff. And so on an so forth. Thanks!
I always have the best customer service, Josiah and Steve did a great job getting me in quickly. And Martin the tech did a great job working on my Bronco.
I have always had exceptional service at Classic Ford in Mentor. Compared to Klaben Ford in Warren, which was very disappointing. I will never take my Ford Ranger anywhere other than Classic Ford in Mentor. Rick the service agent and Ken the service tech completed warranty work on my truck that Klaben, which is where it was purchased, had ignored for a year!
The Service was good. The management was very friendly and the mechanics know what they are doing.
Josiah always friendly and helpful. However, I specifically requested NO CAR WASH, and I think they did because my car had water droplets on it! So that's why you didn't get 5 stars
Great service even got the valet people to take me home and bring my car back home to me too. Did a very great job fixing my car and looking over everything recommend them highly thank you.
Very thoughtful took care of the problem that the vehicle had, in a short time period
Communicated well and did fantastic work. Made the process very easy. Car was washed, several times in fact! Which was a great bonus .
The salesman, AJ Schafer was very nice, we felt comfortable with him. Nice selection of vehicles. We have always liked dealing with Classic Ford.
The people at the dealership were helpful and informed. If they didn't know the answer to my questions, they sought it out and reported it back to me.
My truck broke down on the way to Canada. They got me in first thing in the morning and fixed it immediately so that I could continue my trip. I cannot thank everyone enough for everything that they did.
This is the 3rd escape I have purchased here and have been very satisfied with service.
Easy and fair on trade in. Managing exactly what I requested I recommend Matt to friend
Great service! I brought my Explorer in for its first oil change, and it was done in a timely manner.
Mike Farmer went above and beyond for us. Thankful for him and the finance team.
There was an issue when I picked up my vehicle. Ron when above and beyond,
Good service and not pressure selling! My service guy is great! Service center is the best.
Brought my vehicle in for a recall issue,told the repair for take an hour and sure enough I was out around 1 hour time!!
Quick, professional, quality service and exceptional personal touch. I was in a jam and they made time for me.
Great service! This was my first time getting my oil changed at Classic Ford. I will definitely be going back there for any service needed. They checked everything for me and even gave me a free car wash. They were very professional and honest.
Great service, great timing, good people. Love the video update. Including the wonderful man that shuttled me to work while my vehicle was worked on. Highly recommend this dealership!
Great experience overall from sales to finance in getting the exact Bronco Soort I wanted
Tom Bowens was very professional and thorough. Great customer service. Tom Had me back on the road in a timely manner.
Great service. Tom Bowens was very kind, and professional. The transmission update was done in a timely manner, and Tom had me back on the road. .
After my last service appointments, 1.5 years ago, I was certain I would not be coming back to Classic Service. I waited all day to find my concierge pick up had never been arranged….car was in for diagnosis and repair for more than a few days with no real reason why the repair could not be made…same issue popped back up this summer and I scheduled through Josiah for diagnosis and repair. Completely different experience this time. Josiah texted and called with updates and walked me through the steps for repair and warranty coverage. The service he provided will ... Read More DealerRater - Aug 19, 2026
Steve spoke informatively about the repair work, and was easy to work with. At my prior visit, an oil change, the service rep recommended a tune up, neglecting to see Classic had replaced the engine 33,000 miles ago I love the option where you pick up and drop off the car. Please keep that in place.
I had an engine with coolant intrusion in a cylinder. Ms. Brandt helped me through getting a new engine installed. Good experience and I've been coming back ever since.
Quick service and great customer service. I never have issues taking my car there for service.
Very professional service department. The ease of scheduling online is great too! Service quick and friendly!
Very professional, easy to work with and have everything done within a reasonable amount of time.
We requested a loaner. Everything was seamless. The service was much faster than expected. Hooray!
Our experience was enjoyable. Their customer service and teamwork was excellent. Buying a car here wss a very smooth process.
Oil change was done quickly and friendly staff and clean dealership. Will continue to use Classic.
Auto was fixed in a speedy fashion. Courtesy car was very nice..personal were helpful.
Your dealership reached out to me via text to schedule a recall for my truck. They told me the service would take 6 to 7 hours to complete and they offered me a loaner. The only time slot they could give me was 145 on a weekday, which resulted in me having to leave work early. The day before my scheduled service I received a voicemail from one of your service guys and he said I asked for a paid rental and they were not able to get one for me, even though I never once asked for a paid rental. He also ... Read More DealerRater - Aug 15, 2026
Great experience with the service department at Classic Ford Mentor. Rick explained what would be done, how long it should take, and estimated cost. He kept me updated on progress, and service was complete much quicker than expected…with no surprises. Aiden sent a wrap up video of my vehicle while explaining everything that was done. Classic Ford Mentor exceeded expectations!
Good service, video is great. Fast and efficient! Waited for my car and it was done quickly.
Not sure that repair was needed. After $5,500 in exhaust replacement cel came back on for exhaust issue. Turned out technician broke a new sensor at some point and had to replace it. Could have always been the issue? Could the issue have been the injector that I asked to have replaced proactively? Will never know.
I have found a dealership that I don't have to feel nervous about. They treated me so well when I needed to trade up my used car for a newer one. I really appreciated it. John Staple and Nick and Justin, thank you so very much.
I had a wonderful experience with Classic Ford while having my Ford Explorer serviced for the SYNC system recall. Everyone was friendly, professional, and incredibly helpful throughout the entire process. They kept me informed, made everything easy, and went above and beyond to make sure I was taken care of. I truly appreciate the outstanding customer service and would highly recommend Classic Ford to anyone looking for a dealership they can trust!
My salesman, Jon S., was informative, courteous, answered every question directly and worked with me to get the right vehicle. It was a pleasure to work with him.
Great service from Classic! Always very friendly people to assist with my vehicle. I will continue to use Classic for my vehicle service
This dealership is one of best! I have purchased and had my vehicle's serviced for the last 6 years. KEEP UP THE OUTSTANDING WORK
